Privacy Policy

This practice is committed to protecting the privacy of all clients and visitors to this website. This policy describes how personal information is collected, used, and safeguarded.

1. Information Collected

When you use the contact form on this website or engage with clinical services, the following information may be collected:

• Name, email address, and phone number
• Information shared in the course of therapy or assessment
• Payment and billing information (processed securely; not stored)
• General usage information from website analytics (anonymised)

2. How Information is Used

Personal information is used only for the purposes for which it was provided:

• To respond to enquiries and schedule appointments
• To provide clinical services
• To maintain clinical records as required by professional ethics
• To communicate appointment reminders or relevant practice updates

Personal information is never sold, rented, or shared with third parties for commercial purposes.

3. Clinical Records

Clinical records are maintained in accordance with the ethical guidelines of the Rehabilitation Council of India (RCI) and the Indian Association of Clinical Psychologists (IACP). Records are stored securely and retained for the period required by professional and legal standards.

4. Confidentiality

All clinical information is strictly confidential. Information will not be disclosed without your written consent except where required by law or where there is a risk of harm to you or others. For supervision purposes, cases may be discussed with professional supervisors with all identifying information removed.

5. Online Sessions

Online consultations are conducted via secure, encrypted platforms. Sessions are not recorded without explicit written consent.

6. Third-Party Services and Data Processors

This website uses the following third-party services that may process personal data:

• Google Analytics 4 (GA4), used to understand how visitors use this site. GA4 collects anonymised usage data including pages visited, time on site, and device type. No personally identifiable information is sent to Google Analytics. Data is processed by Google LLC (USA). You can opt out via Google's opt-out tool or by blocking cookies in your browser settings.
• Netlify Forms, the contact form on this website is processed by Netlify, Inc. (USA). When you submit the contact form, your name, email address, and message are transmitted to and stored by Netlify on servers in the United States. This data is used solely to respond to your enquiry and is not shared with any other party. You may request deletion of your form submission at any time via the contact form.
• WhatsApp (Meta Platforms), this practice uses WhatsApp for appointment-related communication and enquiries. WhatsApp is operated by Meta Platforms, Inc. (USA). Messages sent via WhatsApp are processed on Meta's servers and subject to Meta's privacy policy. Clients are advised not to share sensitive clinical information via WhatsApp. Use of WhatsApp for communication with this practice is at the client's discretion.

All third-party services operate under their own privacy policies and data processing agreements. Data transmitted to services based outside India (including the USA) is subject to the data protection laws of those jurisdictions. By using this website or communicating with this practice via these channels, you consent to this processing.

This practice acknowledges the Digital Personal Data Protection Act, 2023 (DPDP Act) and is committed to compliance with applicable provisions as implementation rules are notified by the Government of India. Personal data collected by this practice is used only for the purposes described in this policy, and reasonable security measures are maintained to protect it.

7. Cookies

This website uses cookies, small text files placed on your device, for the following purposes:

• Analytics cookies (Google Analytics): used to understand how visitors use the site. These are not required for the site to function.

No marketing or tracking cookies are used. You can control or delete cookies at any time via your browser settings. Disabling analytics cookies will not affect your ability to use this website.

8. Data Retention

Clinical records are retained for the period required by RCI ethical guidelines and applicable Indian law. Contact form submissions are retained for a reasonable period to facilitate follow-up, after which they are deleted. Website analytics data is retained in accordance with Google Analytics' standard retention settings (default: 14 months).

9. Your Rights

You have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of information, subject to legal and professional retention requirements
• Withdraw consent for the use of personal information
• Object to the processing of your personal data for analytics purposes

To exercise any of these rights, please use the contact form.

10. Changes to This Policy

This policy may be updated periodically. The most recent version is always published on this page.

Last updated: June 2026